Terms & Conditions

Effective date: 9 June 2026  ·  Last updated: 9 June 2026

These terms and conditions ("Terms") govern the supply of TV antenna, reception and cabling services by Orara TV Solutions (ABN 79 292 443 903, ACMA Registered Cabler – Cabler Registration T06795) ("we", "us", "our") to you ("the client", "you", "your"). By engaging us – whether by phone, email, in writing, or in person – you agree to these Terms.

These Terms are governed by the laws of New South Wales, Australia.

1. Quotes

1.1 We provide written quotes for work where the scope can be defined in advance. Verbal estimates given at first contact are indicative and not binding.

1.2 Written quotes are valid for 30 days from the date of issue unless otherwise stated.

1.3 Quotes are based on the information you have provided and our reasonable assumptions about site conditions. If site conditions differ materially from those assumptions (for example: hidden damage, non-compliant existing cabling, access or height restrictions, asbestos or other contamination), we will notify you and provide a revised quote before proceeding with affected work.

1.4 Variations to the agreed scope must be confirmed in writing (email is sufficient) before we perform the additional work. Variations are charged at our standard rates unless agreed otherwise.

2. Booking and access

2.1 Once you accept a quote, we will schedule the work and confirm a start date and time. Booking is subject to our availability.

2.2 You must provide safe and reasonable access to the work site, including roof and antenna locations where relevant. If we cannot access the site at the agreed time through no fault of ours, a call-out fee equal to one hour's standard labour may apply.

2.3 Anyone present at the site (you, a tenant, a property manager, an agent) must be over 18 and authorised to make decisions about the work.

3. Payment

3.1 Prices are quoted in Australian Dollars and include GST unless stated otherwise.

3.2 Standard payment terms are:

• For smaller jobs: payment in full on completion.
• For larger jobs: a deposit on booking, with the balance on completion, as set out in the quote.
• For staged or major works: progress payments as set out in the quote.

3.3 Accepted payment methods: cash, EFT, credit card, or other methods agreed in the quote.

3.4 Invoices are due within 7 days of issue unless otherwise stated. Overdue invoices accrue interest at the Reserve Bank of Australia cash rate plus 2% per annum, calculated daily.

3.5 We may suspend further work on the same job (or future jobs) if an invoice is overdue.

3.6 Until full payment is received, ownership of any goods we have supplied as part of the work (antennas, dishes, boosters, fittings, materials) remains with us. We reserve the right to remove unpaid goods if the invoice remains unpaid 30 days after the due date, subject to giving you 7 days' written notice.

4. Warranty

4.1 We warrant our workmanship for 2 years from the completion date, and parts we supply for 1 year, on the conditions that:

• The work has not been altered, repaired, or interfered with by anyone other than us
• The work has been used for its intended purpose
• The defect is not caused by misuse, neglect, normal wear and tear, or events outside our reasonable control (storm, flood, fire, lightning, vandalism)

4.2 Manufactured products supplied by us (for example: antennas, satellite dishes, signal boosters, Starlink hardware) are covered by the manufacturer's warranty. We will pass on the manufacturer's warranty to you and assist with claims, but we are not responsible for the manufacturer's performance of that warranty.

4.3 Statutory guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and any applicable New South Wales consumer-protection legislation apply in addition to the warranties above and cannot be excluded.

5. Liability

5.1 We accept liability for direct loss or damage caused by our negligence in performing the work. To the maximum extent permitted by law, our total liability for any claim arising from the work is capped at the lower of:

• The amount you paid us for the affected job
• The amount recoverable under our public-liability insurance for that claim

5.2 We are not liable for:

• Indirect or consequential loss (for example: loss of profit, loss of rental income, business interruption), except to the extent that such loss arises from a breach of statutory guarantees under the Australian Consumer Law
• Pre-existing defects in your property that are not part of our scope of work
• Issues caused by other tradespeople, weather, building movement, signal changes by broadcasters or carriers, or factors outside our reasonable control

5.3 Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

6. Insurance and registration

6.1 We hold public liability insurance, and workers' compensation insurance where applicable. We can provide a certificate of currency on request.

6.2 We are a registered cabler under the Australian telecommunications cabling rules, holding ACMA Cabler Registration T06795. Cabling work is left compliant, and we can provide proof of registration on request.

7. Cancellation

7.1 You may cancel a booked job up to 24 hours before the scheduled start time without charge. Cancellations within 24 hours may attract a call-out fee equal to one hour's standard labour.

7.2 We may cancel or reschedule a job in cases of weather, illness, supply shortages, or other circumstances outside our reasonable control. We will give you as much notice as practical and reschedule at the next mutually convenient time.

7.3 Once work has commenced, cancellation must be agreed in writing. You will be charged for work performed and materials supplied up to the cancellation date, plus reasonable demobilisation costs.

8. Privacy

We collect and handle your personal information in accordance with our Privacy Policy.

9. Disputes

9.1 If a dispute arises about our work or these Terms, we ask that you contact us first at [email protected] or 0428 110 571 so we can attempt to resolve it directly. We will respond within 7 business days.

9.2 If we cannot resolve the dispute through direct discussion, you may refer it to:

• NSW Fair Trading – for consumer disputes (see the regulator's website for current contact details and processes)
• NSW Civil and Administrative Tribunal (NCAT) – Consumer and Commercial Division, for matters within its jurisdiction
• A court of competent jurisdiction in New South Wales

9.3 Both parties agree to attempt to resolve disputes through these mechanisms in the order listed before commencing court proceedings, except where urgent injunctive relief is needed.

10. General

10.1 These Terms (together with the accepted quote) form the entire agreement between us for the work described. Earlier estimates, conversations, or marketing claims do not form part of the agreement unless specifically incorporated into the written quote.

10.2 If any clause of these Terms is found to be unenforceable, the remaining clauses continue to apply.

10.3 We may update these Terms from time to time. Changes apply to bookings made after the change date. Existing booked work continues under the Terms in effect when you accepted the quote.

10.4 Notices to us must be sent to [email protected]. Notices from us will be sent to the email or address you provided when booking.

These Terms are a general, defensible default for a small Australian service business. They are not legal advice. The payment, warranty and cancellation terms above are sensible starting points – review them against how you actually run jobs, and adjust before relying on them.